Faq Sections
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If you wish to change the delivery address, please contact us by email : online@mexciana.fr
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Nous proposons le paiement sécurisé en 4 fois sans frais.
Yes, indeed—you get 10% off your first order with the code WELCOME10.
You have a copy of your invoice in your shoebox, or you can download it from the order history in the "My Account" section of our website.
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No, you do not necessarily have to create an account to place an order.
You will receive a confirmation email shortly after placing your order.
Yes, if you wish, we can assist you in placing your order.
Phone: 05.56.10.18.58
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Monday to Friday from 9 a.m. to 5 p.m.
by phone at 05 56 10 18 58
or by email: online@mexicana.fr
On our "Mexicana Boots" Google page, in the "Write a review" section.
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Your suede boots come with a waterproofing treatment applied at the factory.
Store your boots in a cool, dry, well-ventilated place, away from direct sunlight, which can cause the color to fade. If your boots get wet, gently blot up excess water with a clean towel and allow the suede to air-dry naturally at room temperature. Never use a heat source to speed up the drying process.
Once the boots are completely dry, use a suede brush to lift the fibers and restore their velvety finish.
All of our products are manufactured in Mexico.
Yes, indeed, all our products are handmade by local artisans.
Yes, the leathers and colors may vary slightly depending on the piece of leather used.
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