Terms of Use
These terms and conditions of sale are entered into, on the one hand, by the company MEXICANA, with share capital of €20,000, whose registered office is located at 176 Rue Achard - Bâtiment N1 - 33300 Bordeaux, registered with the Bordeaux Trade and Companies Register under number 512717521, and, on the other hand, by any natural or legal person wishing to make a purchase via the Mexicana website, hereinafter referred to as “the buyer”.
Purpose: these terms and conditions of sale are intended to define the contractual relationship between Mexicana and the buyer, as well as the conditions applicable to any purchase made through Mexicana’s e-commerce website, whether the buyer is a professional or a consumer. The acquisition of a product or service through this website implies the buyer’s unconditional acceptance of these terms and conditions of sale. These terms and conditions of sale shall prevail over any other general or specific terms not expressly approved by Mexicana. Mexicana reserves the right to modify its terms and conditions of sale at any time. In such case, the applicable terms shall be those in force on the date the order is placed by the buyer.
Characteristics of the products and services offered: the products and services offered are those listed in the catalogue published on the Mexicana website. These products and services are offered subject to availability. Each product is accompanied by a description provided by the supplier; for some of them, the buyer may have access to the supplier’s documentation. The catalogue photographs are as accurate as possible but cannot guarantee a perfect resemblance to the product offered, particularly with regard to colours.
Prices: the prices shown in the catalogue are inclusive of all taxes and take into account the VAT applicable on the date of the order. Any change in the VAT rate may be reflected in the price of the products or services. Mexicana reserves the right to modify its prices at any time; however, the price shown in the catalogue on the date of the order shall be the only price applicable to the buyer. The prices indicated may or may not include order processing, transport and delivery costs, provided that delivery takes place within the geographical areas defined below. Prices include import duties.
Geographical area: the online sale of products and services presented on the website is open to all consumers, regardless of their country of residence.
Orders: the buyer wishing to purchase a product or service must:
- Complete the identification form and provide the requested information, or provide their customer number if they have one;
- Complete the online order form by providing all references of the selected products or services;
- Confirm the order after checking it;
- Make payment under the conditions provided;
- Confirm the order and payment. Confirmation of the order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge thereof, and waiver of the right to rely on the buyer’s own terms of purchase or any other terms. All data provided and the recorded confirmation shall constitute proof of the transaction. Confirmation shall constitute signature and acceptance of the transactions carried out. The seller shall confirm registration of the order by email.
Withdrawal: if you live in the European area, non-professional individual buyers have a withdrawal period of 14 days from delivery of their order to return the product to the seller for exchange or refund without penalty, except for return shipping costs.
Payment terms: the price is due at the time of order.
IMPORTANT: payments shall be made by credit card; they shall be processed through the secure 3D Secure system, which uses the SSL protocol (Secure Socket Layer), so that the information transmitted is encrypted by software and no third party can access it during transmission over the network. The buyer’s account shall be charged upon validation of the order for available products or services. At the buyer’s request, a paper invoice showing VAT will be sent.
Deliveries: deliveries are made to the address indicated in the order form. Risks are borne by the buyer from the moment the products leave the premises of MEXICANA.
In the event of damage during transport, a reasoned complaint must be made to the carrier within three days of delivery. If the parcel is open or has been re-taped, you must inspect it in the presence of the driver. Delivery times are given for information purposes only; if they exceed thirty days from the order date, the sales contract may be cancelled and the buyer refunded.
Returns and exchanges: you may return your order after first submitting a request to our customer service department and within 14 days of receiving it. The return is valid if you send it before the expiry of the 14-day period.
We only offer size exchanges, subject to stock availability. If you wish to exchange an item for another item, we suggest returning the ordered item to the following address: MEXICANA 176 Rue Achard - Bâtiment N1 - 33300 Bordeaux, France, to request a credit note, then purchasing the new item separately.
Items must be returned unused and with the MEXICANA tags attached.
Returned items that are damaged or stained will not be accepted and will be sent back to the customer, with shipping costs payable by the customer.
If protective covers and leather care items were provided with the shipment, they must all be included in the return.
All shoes must be tried on a carpet until you are sure you want to keep them.
Refund: your refund will be credited to the original payment method or issued as store credit to your MEXICANA account. Please note that refunds may take up to 10 working days to appear in your account due to varying processing times between payment providers.
Warranty: all products supplied by the seller benefit from the legal warranty provided for by Articles 1641 et seq. of the French Civil Code. In the event of non-conformity of a product sold, it may be returned to the seller, who will take it back, exchange it or refund it. All complaints, exchange requests or refund requests must be sent by post to the following address: 176 Rue Achard - Bâtiment N1 - 33300 Bordeaux, within thirty days of delivery.
Liability: in the online sales process, the seller is bound by a best-efforts obligation; its liability may not be incurred for damage resulting from the use of the Internet network, such as data loss, intrusion, viruses, service interruption or other unintended problems.
Intellectual property: all elements of the MEXICANA website are and remain the exclusive intellectual property of MEXICANA.
It is prohibited to reproduce, exploit, redistribute or use in any way, even partially, any elements of the website, whether software, visual or audio. Any simple or hypertext link is strictly prohibited without the prior written consent of MEXICANA.
Personal data: pursuant to the French Data Protection Act of January 6, 1978, buyers’ identifying information may be subject to automated processing. MEXICANA reserves the right to collect information about buyers, including through the use of cookies, and, if it so wishes, to transmit the information collected to business partners. Buyers may object to the disclosure of their contact details by notifying MEXICANA. Similarly, users have the right to access and rectify data concerning them, in accordance with the law of January 6, 1978. The automated processing of information, including the management of users’ email addresses on the website, was declared to the CNIL on 29/07/2014 and registered under number 1784848.
Archiving - proof: MEXICANA shall archive order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the French Civil Code. MEXICANA’s electronic records shall be considered by the parties as proof of communications, orders, payments and transactions that have taken place between the parties.
Dispute resolution: these online terms and conditions of sale are governed by French law. In the event of a dispute, jurisdiction is assigned to the competent courts of Bordeaux, notwithstanding multiple defendants or third-party proceedings.