Shipping & Returns
Shipping
At Mexicana, we are committed to shipping your orders as quickly, carefully, and transparently as possible.
Available Shipping Methods
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France: Colissimo Point Relais or Colissimo Home Delivery
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European Union: DHL
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International: FedEx
Delivery Times
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Mainland France: 2 to 5 business days
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European Union: 3 to 7 business days
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United States & International: 5 to 10 business days*
<em>*Delivery times may vary depending on customs clearance.</em>
Shipping Costs
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France: Free shipping for orders over €200.
For orders under this amount:-
€7.90 for home delivery
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€5.90 for point-relay delivery
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European Union: Free shipping for orders over €200.
For orders under this amount:-
€7.90 flat rate
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International (outside EU): Shipping fees are calculated automatically based on the destination country.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a real-time tracking link.
Returns & Exchanges
You have 14 days from the date of receipt to return or exchange your item.
Exchanges
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Send us an email at <a href="mailto:online@mexicana.fr">online@mexicana.fr</a> with your order number, the desired model, and size.
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We will send you a prepaid return label (available in France only).
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If there is a price difference, one of our team members will contact you.
Refunds
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Send an email to <a href="mailto:online@mexicana.fr">online@mexicana.fr</a> stating that you wish to request a refund.
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Return the product at your own expense to the following address:
Mexicana
176, Rue Achard - Bâtiment N1
33300 Bordeaux – France
The refund will be processed within 5 to 10 business days after we receive and inspect the returned item.
Return Conditions
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Items must be unworn, in their original packaging, with all original tags attached
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Returns that are late or do not meet these conditions may be refused
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Return shipping costs are the responsibility of the customer (except for exchanges within France)
Need Help?
online@mexicana.fr</a>
+33 5 56 10 18 58